FIRE & SMOKE

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Whether the damage is minor or major, residential or commercial, Highland Construction and Restoration understands the grief that comes with losing valuables to a fire and smoke. Highland is here for you when you find yourself in need of fire and smoke damage restoration. Our tools and expertise can restore your home or business to the comfortable place it was before.

Our process

Before we begin reconstruction, we advise our clients to contact their insurance company to discuss filing an insurance claim. While the insurance representative and our estimator come to an agreement on price and coverage, we will take care of any immediate service that is necessary. After you and your insurance company come to an agreement about an estimate, a project manager will be assigned to your project and we can begin the fire and smoke restoration process!

Our team of certified and experienced technicians will remediate any soot or smoke damage through a thorough and proven process, while keeping you, as well as your insurance company, informed.

We aim to make everything as painless as possible by:

STEP 1

Taking detailed pictures in and around the damaged areas

STEP 2

Creating an inventory list of salvageable and non-salvageable items in order to provide the customer and insurance company with a list for reconciliation

STEP 3

Packing up salvageable items to take to our warehouse for cleaning and storage while we work on your property

STEP 4

Beginning the drying out process (if the fire department used a water hose to put out the fire)

STEP 5

Using our specialized equipment to remove any residue/soot from the air and surfaces

STEP 6

Boarding up broken windows and doors to properly secure and protect your belongings from potential theft

STEP 7

Restore your property and make your damage disappear

Contact our Experts 910.485.6738 / 919.803.6242 NOW!

questions?

f.a.q.

Highland Construction and Restoration is here for you when you find yourself in need of fire and smoke damage restoration in Fayetteville, Wilmington, Raleigh, and the surrounding areas.

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HOW DO I PROPERTY SECURE MY PROPERTY AFTER THE FIRE?

Before the fire department leaves your property, find out if there are broken windows, doors, holes in the roof, or exterior walls. If any of these exist, you will need to contact your insurance company and have Highland Construction send a team immediately to secure the property. Highland keeps emergency vehicles stocked 24/7 with plywood, tarps, and other emergency supplies needed to secure your home. If you cannot stay due to the damage, contact your local police department and inform them the home is vacant due to fire. Let your neighbors know where you are and how to reach you.

WHAT ARE SOME MAIN CAUSES OF FIRE?

According to First Alert the top three are;

Cooking

According to the National Fire Protection Association (NFPA), the number one cause of home fires is unattended cooking. Make sure that you stay in the room while you are cooking with a heat source. If you cannot stay in the room the whole time, ask another adult in the family to watch over your food. When cooking food for long periods of time, use a timer so you don’t lose track of time.

Heating Equipment

When the weather turns colder, we are going to heat our home. Space heaters should be used if only a small portion of your home needs to be heated. Keep your space heater away from anything that could easily catch fire, including curtains, laundry, blankets, and furniture. If your home relies on a furnace during the winter, call a professional to get it inspected once a year to ensure it is running properly.

Faulty Wiring

Your home’s wiring likely isn’t something that you think about often. However, faulty wiring is a potential way for a house fire to start. Luckily, there are typically signs that point to the fact that your house’s wiring isn’t working correctly. Watch out for lights that dim when you use another appliance, if you are only able to use one appliance at a time, and frequently blown fuses.

WHAT ARE SOME SIGNS OF AN ELECTRICAL FIRE?

Some of the signs that point to your house’s wiring isn’t working correctly. Watch out for lights that dim when you use another appliance, if you are only able to use one appliance at a time, and/or have frequently blown fuses/ tripped backers. If any of the above signs are noticed you will need to contact a licensed electrical contractor immediately.

WHAT ARE SOME SIGNS OF SMOKE DAMAGE?

Immediately after a fire, you may begin to notice stains on your walls, ceilings, or other plaster surfaces. As the hours pass, you may also begin to notice rust and corrosion on metal hardware throughout your home. In addition, your fabric items may slowly begin to show visible signs of smoke damage.

CAN HIGHLAND WORK WITH MY INSURANCE COMPANY?

Highland is equipped to work with all insurance carriers. Highland is also a preferred vendor for most large insurance carriers. Our Estimators have many years of experience writing insurance estimates. Once you sign on with Highland, you will be assigned a Project Coordinator and a Project Manager who will work closely with you, your adjuster, and insurance company.

HOW LONG AFTER A FIRE SHOULD I CALL HIGHLAND?

First contact your insurance company to report the fire. Then tell them you are requesting Highland Construction for the mitigation and repairs. Also let the insurance know if there are broken windows, doors, holes in the roof or exterior walls. If any of these exist you will need to let your insurance know to dispatch an emergency crew from Highland immediately to protect your property.