Fire Restoration Company North Carolina

Fires can be devastating, leaving behind a trail of destruction and causing immense emotional and financial stress. The aftermath of a fire can be overwhelming, and many homeowners find themselves at a loss for where to begin the restoration process.

What To Keep In Mind When Hiring A Fire Restoration Company North Carolina?

Fires can be devastating, leaving behind a trail of destruction and causing immense emotional and financial stress. The aftermath of a fire can be overwhelming, and many homeowners find themselves at a loss for where to begin the restoration process. While it may be tempting to try and tackle the restoration yourself, hiring a fire restoration company in North Carolina is a smart move that can save you time, money, and frustration.

In this article, we’ll explore the reasons to hire a fire restoration company and, more importantly, what to keep in mind when hiring one.  

Check The Credentials of The Fire Restoration Company

A fire can be a devastating event for any property owner. After a fire, hiring a fire restoration company is essential to help with the cleanup and restoration process. However, not all restoration companies are created equal, and it’s crucial to ensure that the company you hire has the right credentials to do the job correctly.

At Highland Construction, we have over 40 years of experience restoring homes and businesses to their former glory. Highland has been proudly recognized with numerous awards and accolades. One of our most esteemed honors is the “Golden Hammer Award for Exemplary Performance and Dedication,” which we have received six times between 2011 and 2017. This award is only given to the top 200 contractors out of 4,500 nationwide based on their Performance Objective Monitoring System (POMS) scores.

Highland consistently ranks in the top 10 of our three-state district for emergency response, estimate upload times, and time management processes.

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highland inc fire and smoke damage

The Fire Restoration Contractor Should Be Insured

Ideally, the fire restoration contractor should have liability insurance and workers’ compensation insurance. Liability insurance protects the contractor and the client from any damages or injuries that may occur during the restoration process. In contrast, workers’ compensation insurance provides coverage for the contractor’s employees in case they get injured on the job.

It is essential to ensure that the contractor has these types of insurance and that the policies are up-to-date before hiring them for a fire restoration project. That way, if there is an accident on-site, your insurance or you are not personally liable to pay for damages. If anything, this is one of the most important things to check when hiring a contractor because many are not properly insured, which could mean you become liable in the event of a mishap.

Check Their Reputation

Checking the reputation of a fire restoration contractor is an essential step in choosing the right company for your needs. While every company puts up positive reviews on its website, you need to go beyond that and check third-party sources over which the company has no control.

Here are some tips on how to check the reputation of a fire restoration company in North Carolina:

  • Check online reviews: Look for reviews on social media pages and third-party review sites like Google, Yelp, and Angie’s List. You will want to focus on what most people like about the company and what the negative reviews relay about its shortcomings.
  • Ask for references: Ask the company for references from past clients and follow up with those references to get an idea of their experiences with the company. This is so that you know what to expect when you hire them to work on restoring your home.
  • Check with the Better Business Bureau: Look up the company on the Better Business Bureau’s website to see if they have any complaints or negative reviews. Though it is worth mentioning that many fire restoration companies in North Carolina aren’t registered with the BBB.
  • Verify their credentials: Check that the company has the necessary licenses and certifications required by your state and local laws.
  • Ask your insurance company: Your insurance company may have a list of recommended fire restoration contractors they work with and trust.

Taking the time to research and verify the reputation of a fire restoration contractor gives you confidence in knowing that the company working for you is reputable and trustworthy.

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Do They Use The Latest Technology?

Generally speaking, a fire restoration company that invests in the latest technology can provide more efficient and effective restoration services.

Using the latest technology allows for faster and more accurate damage assessments, leading to a quicker restoration process. Additionally, new technologies can provide more precise cleaning and restoration techniques, resulting in better outcomes for the property owner.

Investing in technology can also improve the safety of the restoration process by reducing the risk of accidents or injuries. Ultimately, a fire restoration company that stays up to date with the latest technology can provide better results and higher customer satisfaction.

Using the latest technology can also help to speed up the restoration process, which is always better because it can translate to lower costs without compromising on the quality of the outcome.

How Long Will The Restoration Take?

Honestly, all projects are different and so the time it takes to restore a home will depend on several factors. One of these factors is the extent of damage done to the home and the size of the home. Often the larger the home, with more extensive damage, will mean that the restoration takes relatively longer. However, you should ask a company how long they estimate the restoration will take before you decide to hire them.

At Highland Construction, we understand the importance of providing you with clear and honest communication throughout the entire restoration process. Our top priority is ensuring that you are in a safe environment while also keeping you informed about when you can expect to return to your home. You can rely on us to balance your desire for a speedy return with the importance of completing the job to the highest standards.

Restoring A Home Isn’t The Same As Rebuilding One

A construction company typically focuses on new construction projects, such as building homes or commercial buildings from the ground up. They may also do renovations or remodeling projects on existing structures. However, a construction or home renovation service isn’t always the right choice if you need to get a home restored.

On the other hand, a home restoration service specializes in repairing and restoring homes damaged by fire, water, mold, or other disasters. They work to bring the home back to its pre-damage condition, often using specialized equipment and techniques to mitigate further damage. The company aims to restore the property as quickly and efficiently as possible.

While construction companies may offer restoration services as part of their overall offerings, home restoration services are typically more specialized and focused on addressing the specific needs of homeowners dealing with a home damaged by a fire. They may also have specialized certifications/training in disaster response and restoration techniques which a regular construction company or home renovation service may need to have. That’s why choosing a company with extensive experience restoring homes is essential.

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Fire damage restoration is often a long, challenging, and highly skilled process that can’t be done by you, aka the homeowner. It has to be handled by a skilled team of professionals who know how to restore a home to its former glory.

Hiring the wrong team or the wrong company can spell disaster for you. Not only will you end up spending money on hiring them, but also later down the line when what they repaired isn’t working or stops working. Sometimes things like your wooden deck will start swelling, and you may start experiencing water damage because the foundation wasn’t correctly restored.

To avoid these and foreseeably other issues that come with hiring an untested company, it is best to hire professionals like us. At Highland Construction, we’ve been restoring fire-damaged homes across North Carolina for over four decades and know exactly how to address most issues.

Feel free to get in touch with us for a free consultation


It is not recommended to attempt cleaning up fire damage on your own, as there may be hidden damage that requires professional attention. Additionally, improper cleaning techniques could cause further damage to your home or belongings. It's best to hire a professional fire damage restoration company to handle the cleanup for you. This isn’t just going to save you time but also money in the long term, as you don’t have to continue spending money on repairs long after your home should have been restored.

Fire damage restoration is generally a time-consuming process. However, the exact time it takes can vary depending on the extent of the damage. A minor fire may only take a few days to restore, while a more severe fire could take weeks or even months. A professional restoration company like ours can provide you with an estimate based on the specific circumstances of your situation.

Depending on the severity of the damage and the restoration work required, you may need to relocate while the restoration process is underway temporarily. This is typically only necessary for major restoration projects, but your restoration company can advise you on what to expect. Usually, the insurer should be able to cover your temporary relocation expense. That said, in our case, we will advise if this is necessary.

Proper cleaning and restoration techniques can salvage many items after a fire. Your restoration company can evaluate the belongings in question and advise you on what can be salvaged and what needs to be replaced. Some items like burnt clothing, curtains, and a carpet may be harder to restore. Thus, this is something that we and other professionals will assess on a case-to-case basis.

Most homeowners’ insurance policies include coverage for fire damage restoration, but the specifics can vary depending on your policy. Your restoration company can work with your insurance company to handle your claim appropriately. If you decide to hire us, our team will work with you and answer any questions you might have about the restoration process or claim insurance.

The cost of fire restoration can vary quite a bit. It mainly depends on the extent of damage and what was damaged on the property. Some items are more expensive to restore than others. That is why getting a quote is the best way to know how much restoration will cost. Highland Construction provides homeowners with a free, no-obligation quote for fire restoration. That way, they can decide to proceed with the work, knowing what it will cost.

Professional fire restoration is essential for both your health and that of everyone living with you. Plus, good restoration is imperative to ensure your home is safe to live in. As experts, we will assess the fire, water, and smoke damage to your property. We will also make a list of all items that can be cleaned and restored. We will also list items that we can return to their pre-damaged condition and which repairs should be completed first. This helps us manage the project more efficiently to deliver the expected outcome for our clients.

fire damage restoration company highland inc

North Carolina

North Carolina is a state located in the southeastern region of the United States. It is known for its beautiful beaches along the Atlantic Ocean, including the popular Outer Banks, as well as its picturesque mountain ranges, such as the Blue Ridge Mountains. North Carolina has a rich history, including its role in the American Revolution and the Civil War, and is home to many historic landmarks and cultural attractions. The state is also known for its thriving industries, including banking, technology, and research, and is home to several prestigious universities and research institutions.

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